From £75,9769

The UK's best-selling vehicle has just had a thorough refresh. No, it's not the Nissan Qashqai: it's a Transit van

Find Ford Transit Custom deals
Offers from our trusted partners on this car and its predecessors...
New car deals
From £75,976
Nearly-new car deals
From £45,588
Sell your car
In partnership with
Powered by

When one of the country’s best-selling vehicles gets updated, people tend to take note, but we’re not talking about a Volkswagen Golf, Nissan Qashqai or Vauxhall Corsa here.

That’s because the UK’s most popular vehicle for the past two years has been a van, namely the Ford Transit Custom. More than a decade after its launch, the mid-sized model in the Transit range has had a complete makeover, readying itself for a host of future updates that will include the fully electric Ford e-Transit as well as an updated hybrid.

The Upfit Integration System allows converters to connect aftermarket equipment to the electrical system without splicing wires. Drivers can then control it via the in-cab touchscreen.

Advertisement

DESIGN & STYLING

ford transit review 2023 02 panning side

Diesel-engined vans – still predicted to be the go-to option – lead the charge, with a choice of two body sizes, while double-cab vans and the Ford Tourneo Custom passenger version will follow later.

The Transit Custom been lightened by 100kg and been stretched by 200mm in the wheelbase, both in order to accommodate batteries and other electrical components in the alternative-fuel models that are due to arrive over the course of 2024.

A front redesign has improved the drag coefficient by 13%, while a slight lowering of the roof has ensured that all models can sneak under the 2m height restrictions in underground car parks. As a bonus, it makes the van look more purposeful. It also sits 15mm lower to the ground, and gains a deployable entry step which is 80mm lower still.

INTERIOR

ford transit review 2023 09 interior

Ford has made a host of interior tweaks to make drivers’ lives easier, too.

Changing the automatic gear selector to a steering-column stalk frees up space in the middle of the cab. Combine that with a flat floor and it means that drivers can easily slide through the interior to exit on either side, making deliveries easier.

Meanwhile, the seating position, slightly altered roofline and more spacious interior that lets you sit less upright in the seat make the Custom feel less van-like on the move.

The biggest new feature in the interior, though, is the Mobile Office pack, where the steering wheel transforms into a flat surface, creating what will might just become known as the Transit table. Drivers suddenly get an eating area or an angled surface suitable for a tablet or laptop.

While that's an option, standard equipment across the Base, Trend, Limited and Sport trims now includes a sharp 13in touchscreen and an 8in digital gauge cluster.

Like Ford cars, the Transit Custom runs Ford’s Sync4 multimedia system, which works great and now features Amazon Alexa voice assistance to make it better connected and more productive.

Unfortunately, a few modern car affectations have made their way to vans. The first is the new squircle-shaped steering wheel with a flat top and bottom; the second is gloss black plastic. The large bands of the stuff are the least resolved elements of an otherwise attractive interior made from quality plastics that offers enormous storage potential.

A cavernous compartment in the dash top, large enough to swallow your entire forearm, has been created by moving the passenger airbag into the roof. And if that’s not enough, there are also large door pockets and a glovebox.

ENGINES & PERFORMANCE

ford transit review 2023 17 head on

Power comes from an Ecoblue 2.0-litre four-cylinder turbo diesel engine with 108bhp, 136bhp, 148bhp or 168bhp, which Ford says is 6% more efficient than before.

A six-speed manual gearbox is standard, but a new in-house eight-speed automatic adds an extra layer of refinement to what is already a sophisticated driveline for a commercial vehicle.

RIDE & HANDLING

ford transit review 2023 19 front action

New independent rear suspension has settled the rear of the Custom, virtually eliminating any bounce when we tested it with around half of our test van's maximum 1275kg payload.

The steering feels faster, more precise and slightly lighter, which are all positive changes, particularly for a van, where you might expect driving dynamics to be secondary.

The ride is firm but well damped, adding to the Custom’s comfort, and a noticeable lack of road or wind noise bodes well for the EV version.

MPG & RUNNING COSTS

ford transit review 2023 01 tracking front

The updated Ford Transit Custom gains numerous new features, from intelligent speed-limit assistance through to Delivery Assist, a system designed to speed up deliveries by automating actions like switching on the hazard lights, closing the windows and locking the doors when the driver leaves the van.

However, its carrying-capacity practicality is still its greatest strength. With load volumes from 5.8m3 to 6.8m3, maximum payloads of up to 1350kg, a 2.8-tonne towing capacity and the option of four-wheel-drive, the Custom has improved its fundamentals as well as adding to it with new features.

All the improvements do come at a cost, however. Prices start at £32,350 without VAT, because that is how companies tend to buy vans. The on-the-road price with VAT comes to nearly £40,000. That’s about 10% more than the outgoing van – although it still undercuts the £34,635 Volkswagen Transporter.

The Custom’s fully digital dashboard goes someway to justify the increase, while fuel economy of up to 34mpg will further offset the cost.

VERDICT

ford transit review 2023 22 static rear

Designers and engineers often struggle to improve the box-onwheels blueprint of a van, but Ford has added a slew of welcome innovations to the Custom here. It’s likely to lose its best-seller status to a car this year, but it will surely be Britain’s best-selling van for many more years to come.